[Resolved] Zoom Car — Charged with an incorrect damage fee

Shrikanth Reddy Aenugu

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 501401
Website:	www.zoomcar.com/hyderabad

Hi,

I have been levied with damage fee incorrectly.

I returned the perfect condition and attached are the pics before taking the car and while returning the car.

I am not sure how the vehicle is damaged when the damage was not their when am returning the vehicle.

Attaching the pics and also your Customer care are telling that the car is damaged.

What the hell is this and when i asked for a pick some random pic has been sent to me

+3 photos

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Jun 28, 2017

Complaint marked as Resolved

Hi, The issue is not yet resolved. Regards,

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Zoomcar Customer Care's response Hello Shrikanth,

Greetings !

Apologize for the inconvenience caused. We do not charge our customer needlessly. Request you to share us your booking details, we will have the issue investigated on priority.

Reagrds,
Zoomcar.

Mar 20, 2017

Updated by Shrikanth Reddy Aenugu Hi,

Booking details are as below JPS6VNN3N

Regards,

May 22, 2017

Updated by Shrikanth Reddy Aenugu Hi,

What is the status of the complaint?

Regards,

Jun 28, 2017

Updated by Shrikanth Reddy Aenugu Hi Team,

can i have an update on the issue?

Regards,
Shrikanth

Verified Support

Jul 02, 2017

Zoomcar Customer Care's response Hello Shrikanth,

Greetings!

Apologies for the delay in response. We believe our team has already shared an update regarding the charges levied on the booking. We regret to inform that the charges are valid and we will be unable to reverse the same.

Regards,
Zoomcar

Nov 05, 2017

Updated by Shrikanth Reddy Aenugu Hi team,

You team has sent legal notice apart from that they haven’t shared any details until now.

How could I trust you people and how you say that the charges are valid??

If you say the charges are valid then where is the bill for repair cost?? And why didn’t you inform me abt the damage and charges in the spot itself??