[Resolved]  Zoom Car — charges imposed for damage

Address:

D-6 girnar valley, Bhopal, Madhya Pradesh, 462010

I booked a zoom car (Mp09ta8098)
Booking id - jps6bx550
The damage charges imposed on me are for a damaged tyre (Rear right) as i am informed.
I wanted to inform you that i have already send the video i made when i booked
(https://photos.app.goo.gl/kc8YeCBDtk5dRGM36)
The charges imposed are rs 4000 for a old tyre as you can see in the video. I was not supplied with a new tyre why am i being charged for one. The tyre was already low on air, when i received it had markings and receeded treading. They are holding me liable for a damage that has been done by other customers just because it came into notice in my booking and the caretaker present at zoom car pickup point was not listening to any of our complains and filed the wrong report regarding the initial condition of tyre and they have already done booking for that car that must mean the next customer had a brand new tyre in his vehicle. I don't think that is the case, kindly look into it the matter and help me out. They have not been replying accordingy and sending me policy documents in mail telling the charges are valid and i have to pay for it.
I called customer support and asked what was the damage they said due to rash driving the tyre was damaged and the tyre was damaged beyond repair and charged me rs 4000 and dedudcted without any prior information. (From my deposit) saying it was severly damaged by me. As i explained above the tyre already had markings and sihmgns of damage they are putting all that on me and not responding appropriately.