[Resolved] Zoom Car — charging damage fee for the damage not caused by me. | |||
Hi, This is mahesh, i had booked a zoomcar today, from noon 1pm to 8pm booking id: jps6fp8z0. The trip was for 80 kms and i reached the zoom car parking 15 minutes early within the km limit i had booked for. I travelled with family including a pregnant woman. I had to drive very slowely carefully, we went for shopping. I had to refuel on the way as fuel was low i did for 300 bucks. After i parked the car at the destination, i clicked a picture and uploaded the bill. The fuel bill was being processed for refund and the car got locked i checked my trip status it was ended, payment was done. I came home and checked my refund status before going to bed. I was shocked to see that i was charged a damage fee of rs. 4000 Without a reason. There was not even a small scratch that happened to the car during the trip. The car had a 4 side view camera i wrote an email to the zoom car team to cross check again and revert back to me with a proper explanation for what i'm being charged with damage fee. [case:1144004] I got a response that they will get back. I'm yet to hear back from them. As the cameras are fixed in the car i have requested to check and get back if there has been any impact or collision happened with the car This was a very disappointing experience with zoomcar. Providing offers discounts on bookings and once the trip ends they charge with huge amount for making no mistake. It's a sincere request to zoom car team to stop harrasing customers this way. Was this information helpful? | |||
Mar 7, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 03, 2019 Zoomcar Customer Care's response Hello User, Greetings! We are sorry to know about the discrepancy in the billing. We did check and see that the charge levied on the booking is invalid. Hence, we have reversed the charge. Once again, we are sorry for the inconvenience caused. Regards, Ramya. S | |||
 3 Comments | |||
Comments
Booking ID is JPS6F3JV1
Zoomcar Customer Care's response, Feb 6, 2019
Verified Support
Hello Ram,
Thank you for sharing the booking ID.
Based on the complaint raised, we did revalidate the damage charges levied on the booking. Upon checking, we see that the charges levied is high. Hence, we have waived off 50% of the damage fee levied on the booking.
We request you to kindly clear the outstanding amount levied on the booking.
Regards,
Sowmya
Thank you for sharing the booking ID.
Based on the complaint raised, we did revalidate the damage charges levied on the booking. Upon checking, we see that the charges levied is high. Hence, we have waived off 50% of the damage fee levied on the booking.
We request you to kindly clear the outstanding amount levied on the booking.
Regards,
Sowmya
This is some what reasonable
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We understand your concern here, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.
Regards,
Imran
Zoomcar