Zoom Car — charging fine unnecessarily without fault of customer

Address:

Bangalore, Karnataka

Reference booking id:jps621atm
Customer: lavan kumar
Car: baleno
Date of booking:17/03/2018
City :bengaluru

We had booked a car with zoom for 120kms and we took our car one hour delay on that. And we didnt like the car given to us, we even asked them to change the car but no cars arel left with no option we took the car. We started travelling, the car after some time the car started producing little sound. But to cal customer care we dont have network in phone. After travelling 30 kms it started producing sound little higher then again we contacted customer care and finally we told them about the issue. They told us to show to mechanic available to us and it has become night so no mechanics were available. Finally before going to start our return journey we again contacted them, they said come back if car break downs we will assist you. Finally the car got breakdown in our return journey. Those people took long time to reach us. We have already informed regarding the car condition and unecessarily next day they updated 10000 fine. We got shocked and we called back them they told its just formality after issue is resolved it will be removed from your account. And next day they called us again and told that its your fault so you have to pay the fine or else legal notice will be sent to your home.
If they are aware the car is about to service why they were providing such cars and causing inconvinience but finally levying penalty on us even there is no fault from our side.
Please let me know if i can still trust anyone from zoomcar team for justice in this regard? I'm being threatened by zoomcar legal team with legal proceeding. I really don't want to pay for something without any fault of mine. The money we earn is our hard earned money and i can't let someone take it away by fooling me. I will fight until justice is done