[Resolved] Zoom Car — Charging me for the damage i have not done

Maitreya Kadkol

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	zoomcar.com

This is with reference to my booking #JPS6TGW52. It was the first time I was taking a zoomcar. The executive who handed over the car asked me to take the photos of the damages and he pointed to the specific damages whose photos I took in my camera. There was 1 particular damage that he didnt point me out to and I failed to notice it and I completed the checklist.

When I was returning the car, the executive already knew which damage I had missed out on and he started questioning me about the damage. I told him I had no idea about the damage and he charged me ₹1000 for the same. I feel this is a scam as the damage might have happened when the executives were handling the vehicles but the damage charges was placed on my head. Please refund the damage charges of ₹1000 to me.

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Jul 3, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

Zoomcar Customer Care's response Hello Maitreya,

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that our team has been working on resolving the issue.

The concerned team will reach out to you and share an update on the charges as soon as possible.

Appreciate your patience in the interim.

Regards,
Zoomcar