[Resolved] Zoom Car — cheated by issuing an under serviced car

supratik basu

from Nagpur, Maharashtra

Address:

Pune, Maharashtra, 412308

Booked a car which breakdowns (Gear box issue) within 20% of agreed trip of 750 free kms

Amidst a forest with no gps /mobile support.

You try by all your means to get your family a safer place, report the incident to the customer care zoom and spend 3–4 hours in inactivity. After rigid follow ups the tow vehicle arrives next day morning after 22 hrs (Plz note this happened in mhasala some 150 kms away from pune and 140 kms from mumbai)

In the mean time you have shifted your family to a hotel, at extra cost, your original hotel gets cancelled due to no show and there you lose a refund. Zoom car customer care apologies for not able to do much (For any alternative arrangement) and you are requested to arrange the rest of the trip subject to promised reimbursement.

So you take a similar 7 seater and move forward to complete your itinerary, but you lose a considerable happy hours with family and money as well.

A driver driven car coated me 10k to complete my trip and come home.

Now the app says

Basic booked amount = 9.5k with 750+ free kms

Deposit = 2k

Paid amount during booking = 11.5k

Extra arrangements to get out of the situation = 3.5 k you lose the mtdc refund, for no show, because you feared to leave the vehicle, just like that in a forest without any security.

2k for shifting 7 people to nearest hotel within 30 kms, with help of locals

I towed 10 kms with a help of a bolero spending 2k with a chain

Auto and pickup fares to 1.3 k

Arranging a driver driven 7seater to complete the rest of the journey 600 kms back home to spend another 9k, which zoom promised to reimburse, but they still lied.

Now the interesting part, they slapped and forced to pay a damage fee of 10k, which is being legally asked to justify against the damage on my part.

I want to claim 80% of the trip money for the trip terminated, or reimburse 10.5k that i had to shell out to complete my journey
Plus they have to refund 10k of damage money

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Dec 10, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Zoomcar Customer Care's response Hello Supratik,

Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. This is definitely not the experience we aim for our customer and it is was truly disappointing to read your feedback.

Request you to share us your booking details at [protected]@zoomcar.com. We will have the issue charged on priority.

Regards,
Kiran.S

Nov 16, 2018

Updated by supratik basu Handled lately, but ok
I will ensure that I never take car from zoom ever