[Resolved]  Zoom Car — cheated by nagpur staff and customer care

Address:

Nagpur, Maharashtra, 440012

I rented car from nagpur (Ramdaspet) to travel to kanha. Here are the details of my booking:
* date of booking: 9/07/2017 (Same day was start of travel)
* end of booking: 13/07/2017
* package: 1000+ km
* total miles driven: 580 km

Car seemed ok with initial check list at the zoomcar store (As you can't tell everything by just putting ignition on). After riding half way into my journey, car started making some vibrating sound. To which i started calling customer care number given in sms, which is ([protected]) not reachable from mp.
Later i got another number from internet and was able to launch my complaint.
Here is the short description of my call with them:
* they recommended me to get it fixed and produce the bill.
* i replied that i will try as not sure if i can find a service centre in the middle of the jungle (As by this time i was in kanha)

Later prabhu from nagpur called me, here is description of my call with them.
* he asked me to get is fixed.
* i clearly said i can't.
* he said his tow truck is not available and he won't be able to give a replacement right now.
* i told him, i am travelling with my family and won't take much risk with his car.
To which i proposed him this:
* i will hire something else here to go around. And will drive slow and bring your car on my way back. And you will have to adjust my driving package.
* to which he said ok

Later on 13th july 2017, i brought the car back, prabhu was not at the store, another guy did the end trip formalities. Here is the description of discussion during that time:
* i explained the type of sound it makes
* he said it would be of clutch plates
* we talked about package price adjustment
* he called prabhu on phone and prabhu confirmed that he will adjust the price (I have this on recording)
* then the guy at the store asked me to call customer care once then send an email to them.
* i submitted the car and left.
Note: no one objected or checked the car this point (I was standing there for more than 20 mins, as my internet was not working properly).

Later i called up customer care and they offered me 300rs compensation.
Which is absurd as real compensation would have been way more.

Later during few calls with prabhu, we had a heated discussion as on different occasions he and other guy accepted and rejected the issue claimed by me.
Here is a small description about the same.
* first occasion, his associate said it is clutch plate sound.
* second occasion, his associate said it is front bumper sound.
* third occasion he only accepted that "small sound is there but not of engine" (To which i expressed that how would a non-technical guy guess that)
* fourth occasion, he said dismissed his own statement and said that "vo to normal hai"

I also requested him to come to bangalore and show me if this sound is normal.
I also proposed that he pays for my travel and i go back to nagpur and show him what noise i am talking about.
A
This shows their unprofessional behaviour, as here is the list of faults at their end.
* not attending to customer's complaint
* not providing any aid to customer in distress
* not validating or understanding customer's issue when the car was being returned.
* a day later claiming that the customer is a liar

Need help in resolving this issue and getting my correct refund.