[Resolved] Zoom Car — cheated me of rs. 1120/-

Kapil Dinesh Blue

Address:	Bangalore, Karnataka, 380054
Website:	zoomcar.com

Being a first time customer, i booked the car locally instead of intercity. I apologised and asked them to shift my local city booking to intercity and allow me to take the car from surat to ahmedabad.

I was ready to pay 3 times more amount but still they did not and based on their # policy they denied.

I did not pick the car and informed the driver & customer support from the pick up location that allow me to take this car to ahmedabad from surat but still they did not allow me by giving the excuses of their disgusting policies.

The car was not used at all and still i lost my whole money

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Sep 19, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

Zoomcar Customer Care's response Hello Kapil,

Greetings!

We understand your disappointment here. We believe one of our executives has already shared an update on the above issue. As informed on the call, we will be unable to process any refund towards the booking as you have not picked the vehicle. Kindly note, as per the policy, there will be no refund processed if the customer does not show up for the booking.

Appreciate your understanding in this case.

Regards,
Zoomcar