[Resolved]  Zoom Car — cheating and fraud ,pathetic customer support

I had booked an maruthi Baleno car for 4 days, pick up and return in Pune city, without fuel for Rs6784. After picking up the car which was full half tank, i filled up full tank 17 liters diesel paying Rs1200. After driving for 10kms the engine heated up indicator started blinking(red) on the cluster. On contacting their customer support we were asked not to drive the car as the engine may get damaged and will arrange for tow truck to pick up same.
My issue is we were not offered any replacement car, also we were instructed to wait (2 hours ) in the hot sun on the toad with my wife and 2 kids till the tow truck arrived only to collect the car. No refund of amount paid ie Rs 6784 and fuel Rs 1200 till date. Also we were asked to pay rs10000 within 1 day through their app which i refused to pay.
the car had driven only 13000 kms and had such an major issue, what kind of death traps is Zoom car giving their customers? their call center executives are very rude(especially one mr afroz) and dont care about the customers plight on the road.
Please have their license cancelled in India, before major mishaps happen to people and their loved ones traveling in their death traps/coffins.