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[Resolved]  Zoom Car — cheating by executive who handed the car to us baleno

Hello Team,

i had taken baleno from Zoom Car on 05th Feb 2019 from MCGM Parking Andheri near the airport. Some part near the mudguard had come out and that needed to be repaired the executive who handed over the car to me requested to get it fixed on my way as the car had come late night yesterday and they had no time to fix it. i said ok and i left. i paid Rs. 180 and got the fixing done. On my return the executive said submit the receipt online and refund will be processed. i sent an email to the zoomcar customer care team and since then only one reply i get we are sorry for the inconvenience our executive has not given any commitment so please bear with us. is this how zoom car customer care services works i want my money back because of the wrong commitment given.
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Apr 6, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2019
Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry for the disappointment caused. Please share the booking ID for our reference, we shall have a check and we shall address on priority.

Regards,
Ramya.S
Feb 28, 2019
Updated by prachihatkar JPS6FPC5W this is the booking ID . Name Hiten Raikundaliya .
Verified Support
Mar 05, 2019
Zoomcar Customer Care's response Hello User,

Thank you for sharing the requested details. Upon checking with the above mention booking ID, we see there was no such complaint registered from your end on vehicle condition during the vehilce pickup or during your reservation. Hence, we regret to inform you we will not be able to process the refund here.

Regards,
Imran
Complaint comments 
2 Comments

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Comments

Zoomcar are cheaters fraud they will charge damage

they have street parking . They hide . They delay

worst company
Reply
mohsin0580's reply, Feb 20, 2019
zoomcar charged me excess 10000 fraud they harass customer
I didn't receive refund.

Refund of 5247.0 for your booking JPS6FALVS has been initiated against your HDFC credit card ending with 6471. As per the bank the amount should reflect in your account by Mon, 18 Feb 22:05.
Reply
Zoomcar Customer Care's response, Feb 28, 2019
Verified Support
Hello Amarendra,

Greetings!

Upon checking, we see that the refund has been initiated to the account on 16/02/19. Hence, we request you to wait for 5-15 days to reflect in your bank.

Appreciate your patience in this regard.

Regards,
Ramya. S

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