[Resolved]  Zoom Car — cheating by not refunding security deposit and charging.

Address:Pune, Maharashtra, 412308
Website:www.zoomcar.com/pune

Zoom car is cheating people by their application.
They do not provide any executive to give and take cars but they park it some where and ask you to unlock the car with their zoom car app. And use while leaving also they want you to leave the keys in car and lock it.

I made the booking and when i got to know that there is no executive there. I cancelled my booking but their app was not allowing me to cancel the booking.
I e-mailed them and got a reply that their mail box is full. Then after i got a confirmation that if you cancel the booking then you will only get 3000/- which is your security deposit with in 3-5 days. And even now i did not get the refund.

Booking no # jps64a5gt. I asked them to refund security deposit on my paytm wallet because their link is not opening where they want me to update my account details. However they already have my account details by which i made the payment.

Please help.

Regards
Nitin
[protected]
[protected]@gmail.com
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Dec 5, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
Zoomcar Customer Care's response
Hello Nitin,

Greetings!

We are sorry for the trouble caused. We did check the above issue and we see that you have already initiated the withdrawal and the amount is processed to the respective account.

Regards,
Appachu
Zoomcar
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