[Resolved]  Zoom Car — cheating the customers with the name of cancellation charges

Yesterday i.e. 13.06.2019 i booked the zoom car with a booking ID JPS6BV7U8 for 24 hours and paid the amount. After receiving the payment, they started the process to verify the profile and said that DL was rejected due to multiple profiles. As a result of this, i had to cancel the trip and they deducted 937 Rs for cancellation and 300 Rs for delivery charges. They could have very well verified the profile first and then accept the payment. If they have done so, customer would not be losing hefty amount in way of cancellation charges and delivery charges. This procedure of accepting the payment first and then verifying the profile is with the only intention of cheating the customers. They suck the money from the customers . Even though the profile verification is pending, they have sent the car to my delivery location only to deduct Rs. 300 delivery fee. They could have waited till the profile is verified and then could have send the car if they dont have the intention to cheat the customer. This is the level of customer service rendered by Zoom car.