[Resolved]  Zoom Car — cleaning fee and outstanding amount

I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles in the car so next day i went to the same place to find the car but car was not present there, anyhow with the help of car owner's friends i found my spectacles but after more than 24 hours i saw an outstanding amount of 5000/ in my zoom account which is unjustified because i had returned the car in the exact condition (*fuel was left more than what i had).
As i tried to call your customer care continuously but i couldn't contact them.
I want my 1000/rs refund and clearance of any outstanding amount on my account.