[Resolved] Zoom Car — Clutch plate damage even before we got the car

 
1 Review
 Chetan Kini on Mar 21, 2017
I booked a Zoomcar on the 18th of March from 7:00 am till 1:00 am of 19th morning( booking reference -JPS6TOPYG) . The car had a large number of dents and damages and we were told by the executive that these were minor damages . We dint bother much for the damages and accepted the car after completing the check list . When we were about to leave, I noticed that the clutch of the car was not working properly and informed the same to the executive who handed us the car . He told me that this was normal wear and tear and this would not be much of an issue . Right when we returned the car, the clutch of the car stopped working and the executive who took back the car from us, wrote down 10k car damage charges when the fault was not even ours . I called their customer care service informing them that the damage to the clutch was done much before we goṛ the car and their question to me was - what proof do you have that the car was not damaged when it was with you ? I asked them the same question and their response was - you had the car and hence you damaged the car . First of all - the car was very old . Secondly - I could see more scratches and dents than anything else .

If this is the kind of service that is provided by Zoomcar, I doubt ill ever be using Zoomcar again .
Complaint marked as Resolved Apr 29, 2017

Complaint Status


[Mar 21, 2017] Zoom Car customer support has been notified about the posted complaint.
Zoom Car Customer Care's response, Mar 29, 2017
Hello Kumble,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. We did investigate on the charged levied and we have reversed the charges.

We have already escalated the issue to our concerned team to check as to why the vehicle was not thoroughly checked before the handover. Please rest assured, the matter will be taken up on priority and we will surely work on rectifying the issue.

Thank you for your understanding and cooperation in this regard.

Regards,
Zoomcar.
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