[Resolved] Zoom Car — complain for not receiving the refund amount from zoom car

Sankhya mitra

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302017

I booked a zoom car on 27th September 2019 and paid an amount of 6104 including refundable deposit.
Out of which i was supposed to get 4520 rupees back but i still have not received the amount and it has been almost a week.
Every time i write mail to zoom car customer care i get response from their bot saying that the payment is complete but in app it shows that refund is still pending.
There is no way to call zoom car. Even when i try to call from the customer care page from the app it directs me to the mail and asks me to mail.
There is no further processing from zoom car as well.
Below are the attached images of the mail and what is shown in app that i always receive and see in app respectively.
Mailing to zoom car has been futile so far.
Please help.

+2 photos

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Nov 10, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

Zoomcar Customer Care's response Hello Sankhya,

Greetings!

We apologize to know that you have not received the refund. We did have a check and we have released the refund through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S