Zoom Car — complaint about refundable deposit not credited to my bank account

DasariDinesh

from Hyderabad, Telangana

Address:

500036

I have booked a mahindra scorpio on 26th june 2019 with a refundable deposit of 2999/-. With coupon code:luv50. After the completion of my booking refundable deposit should be credited by 14th of july 2019. I called the zoom car customer care multiple times but their is no response from them. Please resolve the issue as soon as possible. My zoomcar booking id - jps6n056n. Thank you.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Zoomcar Customer Care's response Hello Dasari,

Greetings!

We are sorry to know that you haven't received your refund yet.

We are unable to fetch the details with the booking ID shared. Please recheck and share the booking ID and your registered email ID for our reference.

We shall check on the refund status and we will update you.

Regards,
Sowmya

Jul 30, 2019

Updated by DasariDinesh Hello Soumya,

The above mentioned details are correct. I am sending you the original images of that booking.

My registered email ID:[protected]@gmail.com
My registered mobile number is
[protected]

Please resolve the issue as soon as possible.

Thank you

Verified Support

Jul 31, 2019

Zoomcar Customer Care's response Hello Dasari,

We did have a check and see that the refund has been successfully settled in the account through which you have made the payment of the booking. Here's the transaction number for your reference[protected].

Please check with the respective account, if the refund is not credited. Kindly share the bank statments from 31st May till date through the contact us page for us to validate on the refund.

Regards,
Ramya. S

Jul 31, 2019

Updated by DasariDinesh Hello Ramya

The account through which I have made the payment is my personal debit card but I didn't get any of my refundable deposit in the account. I have shared my bank statement details from 31st May to till date to the concerned ([protected]@zoomcar.com)
Gmail. Please check the details and resolve the issue as soon as possible.

Thank You

Aug 01, 2019

Updated by DasariDinesh I didn't get any reply from you I have sent you all the details what you are asking for but I am not getting any reply from you please make it resolve as soon as possible
Thank you

Verified Support

Aug 02, 2019

Zoomcar Customer Care's response Hello Dasari,

The statement has been shared to our concerned team, our team shall have it validated and shall share an update as soon as possible. Appreciate your patience in this regard.

Regards,
Ramya. S

Aug 11, 2019

Updated by DasariDinesh Hello Ramya

Update hasn't been done yet for me. Its been so many days for my complaint. The statement is also shared for your concerned zoomcar team but update has not been done yet. Please resolve this issue ASAP.

Regards,
Dinesh