[Resolved] Zoom Car — complaint regarding open complaint

Mangeshsingh7

from Pune, Maharashtra

Address:

411052

Hello team i am not able to unlock pedl cycle because my complaint is open.. Please close it as soon as possible. I have already taken pedl subscription so please make as early possible.

Why add complaint because cycle unlocked but lock was not opening and trip fare was calculating so that's why i made a complaint please solve this issue

My location pune

Bike no:3168479

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Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Zoomcar Customer Care's response Hello Mangesh,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar