[Resolved] Zoom Car — Confirmed Booking canceled without proper reason.

Janaki raman R

from Chennai, Tamil Nadu

Address:	560008
Website:	www.zoomcar.com/bangalore

I have booked a maruti swift for rent with Zoom car, bangalore through zoomcar android mobile app vide booking ref JPS6TKPYZ around 9pm on 25th march 2017. The booked car has been canceled by zoom around 3.15am without proper information. When i called them regarding this, they have provided the improper information stating the online payment was delayed. so the booking of the car was canceled automatically by the system. Where i have debit confirmation from pay-u-online.

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Apr 26, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2017

Zoomcar Customer Care's response Hello Janaki,

Greetings!

Firstly, please accept our sincere apologies for the inconvenience caused. This is definitely not the experience we aim to provide to our customers.

We did check with our concerned team and understand that one of our executives reached out to you and addressed the above concern. As discussed over the call, we have made the necessary changes to your account and same should reflect in your account within 24 hours.

Regards
Zoomcar