[Resolved]  Zoom Car — cops stopped us because of year old pending challans

Address:

Mumbai City, Maharashtra

Worst experience that could happen, totally ruined our trip, first their executive calls us at 3am to say car is unavailable. After minutes of discussion he mentioned car is now available at the same pickup spot.in the morning, when we reached our pickup location, we were told address has been changed to a much farther stop. Nevertheless we somehow picked up our car. Upon driving for a few kms we realized ac and interior lights dont work. Worst off was when we crossed lonavala toll, the cop stopped us and took our license stating 3 old challans from 2019 havent been paid. I immediately called these guys and saw worst ever operations, i had to keep standing with the cop for 45 min till he gave up on our pleadings and let us go. Meanwhile, with no coordination among themselves, different zoomcar executives kept calling me, listening to my plea and hanging up. Totally ruined our trip mood. Horrible experience! Cannot believe they make their customers go through this