[Resolved]  Zoom Car — Customer disappointment due to zoom rental car company

Address:	Chennai, Tamil Nadu, 60019
Website:	www.zoomcar.com

Hi everyone,

This is "venkat raaman" from chennai location and my registered mob number is "**********4". I have made a xuv booking in zoom rental service for the morning(March 13th 2016) at 8 am in airport zoom location. I am staying 50kms far from the airport location and travelled to the chennai airport zoom location to pick xuv car. Unfortunately zoom has not provided the car for me due to shortage in airport location. From 8 am to 10.45 am i have made 7 calls to zoom customer care, simply with out any hesitation they have said as "sir, there is no xuv car in chennai locations(12 locations) so we will provide the refund what i made on the booking time". Even i requested for two 5 seater car to live up the plan which i made with my family and relatives. Everything up due to your zoom company. It made me a big disappointment zoom company. Its almost an mnc standard rental car service, even they don't have excess car's not to disappoint the customer satisfaction. If you can't provide the car in mentioned timing, you might not taken a booking. Its their blunder mistake. I am the victim who faced a bad situation in my home.

Main thing, customer care executive said me to wait till tonight in the airport location to get the car if is available. Is this the way zoom executive will reply to the customer. If i given a punch reply by including his family members, what would he have done on me. And customer care executive said me to cancel the booking to refund the money. I will pay them 50% extra, can they provide the happy moments which i planned with my family on last week.

They me made to wait for 3 hrs, not even a pre-intimation from their side regarding the unavailable car status. I have travelled to the airport location. Ir-responsible reply from customer care. I was unable to attend a important family function and remaining plan which we made everything up and made my family to feel alot especially "my parents". Many customer faced and facing this same situation in zoom car. I don't know how many members took action against this. But i am spreading this as much as can around the world. Even you people don't prefer zoom car any more. They must shut up this crazy and stupid business.

Simply they cancelled and replied a great message as "sorry", the world's strongest word.

I haven't made a single mistake from my end. 100% mistake is on your company.

Zoom company should face against this issue and i will fight as much as can frm my end.