[Resolved]  Zoom Car — customer service unacceptable

Hello
I booked for a no fuel zoom car - suzuki swift for 9am at chennai airport. After multiple calls to the customer care and the zoom car centre, we got a different car with fuel filled half tank at 11am.
Not a single person apologised for the delay instead kept justifying why the delay happened from their end
We booked through website and we were not asked for a delivery point and hence they took it for granted to deliver the car at the airport

We had to speak to customer service, fleet guys to pick the car from our location cos we are in town for visa interview. 2 men from the zoomcar centre (Fleet guys) picked up our car and charged us additional rs 500 claiming that the driver needs to be paid
Considering that there are so many centres in chennai, why should we pay a driver.
Anyways as a gesture of providing the car delayed, they could have done this.

After the pick up, they say they will charge for the fuel consumed.

Where is the service in this bloody zoom car
What have you done as promised
What loyalty do you do to your customers
Where do you listen to their problems

I really hope you shut down as soon as possible and people who are capable of running a service oriented business take up and provide authentic service to public