[Resolved]  Zoom Car — customer service/car check/irresponsible

Address:

500056

Booking ID: JPS62205G
Date: 18 May 2018: 1: 00 AM

This compliant is regarding the pathetic service I've experienced with Zoom Cars recently.

My booking started at 1:00 Am in the morning of 18th May 2018. I had to rush to the Hyderabad International Airport to make sure that one of my family member's board the flight.

I reached to the car site and to my surprise the fuel in vehicle was 12% and could hardly travel 10Kms. I reached out to the support and people over there are pretty insensitive!!

All your reply was "Sir, please fill the fuel and upload the bill and we will refund you back" - Do you'll think I don't know that?

But in the middle of the night should be worried about getting late to the airport or should I be concerned about finding a fuel station?

Do you'll sound sensible?

Late I got a call from one gentlemen name Mohammad. All he was asking me is " Do you want the car or do you want to cancel the booking?"

With time running out have you people really left any options with me??

Do you'll call this a customer service??

Zoom where are your standards?

I'm really sorry to inform that I will be approached the consumer complaints court with all the call records and the fuel meter images while I was given the vehcile.

Pleasure doing business with you'll. I would highly not recommend any one to be aware of the zoom fraud.

Regards.
Abhishek

You'll soon hear from the consumer compliants forum