[Resolved]  Zoom Car — customer support during booking cancellation is ultra-poor

Address:	Pune, Maharashtra
Website:	www.zoomcar.com/?ref=aff_vcomm_cpv_30023&utm_source=cpv_vcomm_30023&utm_medium=Affiliates&am

Worst customer support.
Mercedes GLA was booked. But our age wasn't in the 24 year limit. We weren't intimated about this special age condition while booking or even after DL verification. When there is a different set of rules/conditions it should be made as a pop-up or something so that customers can save their loss of money later. That wasn't made. At the pick up location, we were denied the car. Fine that we are not above the age limit, but can't they assign us an other car? When there are lots of em available at the same location? It's not like they have to go beyond their normalcy to get us a car, the cars are just there, can't they reassign it? Can't they do this small thing to their customers? Instead they cancel our booking and we have to lost the entire amount ( except refundable deposit ofc). Is this the customer service they can provide? so much money oriented? We even told them that we had come from far off location and that our whole journey would go in vain. Still no support when there were lot of vehicles available.