[Resolved] Zoom Car — cycle not unlocking and trip not ending

AnukritiiSinghh

from Pune, Maharashtra

Address:

411016

Cycle number: 102271
I started my trip on PEDL but the cycle did not get unlocked. I tried unlocking it multiple times but it never did. The cycle remained at the PEDL station. Then I proceeded to end my trip, but it kept saying I need to end my trip in a nearby pedl station when I was at one. I tried a lot but it won't unlock or end my trip. And now it just deducted Rs12 from my paytm wallet for a trip which I was unable to take. And it is showing an outstanding amount of Rs 6 as well. I never got my ride. Please look into this. I need my trip to be ended and my money be refunded. Thanks.

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Nov 3, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Zoomcar Customer Care's response Hello AnukritiiSinghh,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar