[Resolved] Zoom Car — cycle number 100467 unlocked mistakenly unable to locate

koushik80b

from Mumbai, Maharashtra

Address:

700156

Hi zoomcar,

I was trying to book a cycle stationed at a nearby location but mistakingly entered a wrong number 100467 and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle number 100467
Name - koushik ghosh
Phone number [protected]
City - kolkata

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Nov 30, 2017

Complaint marked as Resolved

Thank you PEDL team for solving the issue. Though Rs 23 has been deducted, I am happy the issue has been resolved and the trip has been ended. Please make sure you implement some mechanism so that such type of mistakes in typing numbers can be avoided. Please Kind of an OTP during unlocking procedure, so that user has to enter it on pedl.zoomcar.com from his mobile before he can unlock the cycle for a trip a double check. Thanks Koushik

Zoomcar customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by koushik80b The trip is still on and billing meter as well. Please locate the cycle and stop the trip. I am unable to stop it.

Verified Support

Nov 30, 2017

Zoomcar Customer Care's response Hello Kaushik,

Greetings!

We did check the above issue and see that the trip is ended.

Regards,
Rohit
Zoomcar