[Resolved]  Zoom Car — cycle service

Address:	700136
Website:	www.zoomcar.com

I was at a mall named city center 2 in kolkata. I have heard about a cycle service in kolkata. I saw two cycles in front of the mall.
At the back of the cycle, it say, download the app, scan the qr code. It also says "end the trip when you are done".
So i did it as it says.
I unlocked the cycle and started using it. The moment i started it, the cycle chain got off and it kept on coming off 10-15 times.
I was totally frustrated with that. However. Somehow i reached my destination. After reaching the destination, when i was trying to end the trip, it say you can only end the trip at a pedl station.
I searched for a pedl station nearby and there was none.
I mailed the zoom car customer care about the same but nothing happend. I was waiting outside my apartment with the cycle.
When i saw no hope from customer care and i was too tired, the i took the cycle inside the apartment complex and parked it inside for its safety.
I again mailed and followed up with customer care. I tried to call them but the number was incorrect.
During all this while my billing was ongoing.
My trip has still not ended and billing is still ongoing for the last 15 hours.

I am totally frustrated and unhappy withh the service and i will never use it again as it doesnot fulfill my purpose and it
Creates an extra overhead for me.

I will never ever recommend anybody to use the same. I am regretting using it once for the the first.

I would request you to please help me end my trip, take your cycle so that i can uninstall my app.

Please refund my money that has been charged extra from me.

Please find the details below :

Phone number for booking : [protected]
Cycle no : 3245333
City : kolkata
Location of cycle now : parking lot of : siddha xanadu apartments, rajarhat mail road, near khatal masjid. Landmark : derozio college