[Resolved]  Zoom Car — cycle service pedl in pune

Address:Pune, Maharashtra, 411016
Website:pedl.zoomcar.com

I used cycle number 101361 for 7 minutes in pune university. Then i tried to end trip but it wouldnt. I had parked in a place with cycle signage.

I locked the cycle and went for my work. Checked after 30 minutes. I was still being charged.

Came all the way back from my work unlocked the cycle and took it to a place with another cycle sign in the university. Since the app said i am not parking in a proper location. Locked it and tried to close trip but it would not allow.

Now it has been 21 hours and it is still charging me. There is no way to contact anyone on phone or seek help. I called zoomcar and the ivr keeps taking me in loops. If you have developed a fantastic app and system is it not intelligent enough to know that no one can be cycling for 21 hours with a stationary cycle.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 8, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2018
Zoomcar Customer Care's response
Hello Shantanu,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://t.co/jBOTtJaIEP

Regard
Wasim
Zoomcar
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5661
    Pending
    11
    Resolved
    2593
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information