Zoom Car — damage charge despite damage was not done by me

Address:

411032

This is a case of harrasment by zoomcar customer care and pressurising customers to pay unnecessary charges by putting pressure on them.

I have attched pictures that show the poor condition of the tyre which supports my complaint.

I had booked a zoomcar on 21st october 2019 having booking id jps6671in and it was a tata hexa mh43bp1454. It was a short trip and the car was driven in the city only on concrete roads and no harsh usage of the vehilcle was done..

Before taking the trip, i told the zoomcar customer representative at viman nagar pickup site about thr bad condition of the tyres.. He told me that nothing would happen as it is a short trip about 100kms and showed me how to use the spare tyre just in case.

I had parked the vehicle at konark campus (At the time of parking, all the tyres had air and no signs of a flat tyre could be seen) in pune and went up to sleep for a few hours before returning the car. When i came back, i saw a the flat tyre and called their customer care.. Despite an hour of trying, they were not able to provide me any help and as my booking had only an hour to end, i went out on foot and somehow found a tyre mechanic within 100meters from the car.. I called him, he changed the flat tyre and put on the extra tyre. I drove back the car to the drop site.

I did not ever drive the car with a flat tyre as it was parked at konark campus. It took some time for the tyre to get flat as there was a nail in it which was the cause of the flat tyre.. This is the reason why i could not see the tyre at the time of parking.

Despite all this, zoomcar charged me with rs 8000 for the flat tyre whereas the correct charges would have been just rs 300 according to their policy..

The car was never driven on any bad terrain which could result in such condition.

They have been harassing me by means of call and mail asking me to pay those charges or a legal matter would be initiated against me. I just try to make them understand that it was solely due to wear and tear as the car was driven over 59000 kms, hence i am not liable to pay for anything more tham the flat tyre which is rs 300. They seem to disagree and threaten me with legal notices.. And ask me to pay these charges.

They even told me that the tyre costs rs 10500 and they only charged me with rs 8000 to which i said that i wasnt responsible for 80% of the damage of the tyre and also if they have proof of me being solely responsible, then why are they not they charging the full amount. (I have attched pictures that show the poor condition of the tyre which supports my complaint.) to which they again said that they are escalating the matter to their legal team.

I have attched pictures that show the poor condition of the tyre which supports my complaint.

Thank you