[Resolved] Zoom Car — damage charges | |
I had booked a zoom car under booking id jps6teyy2. It is new ford ecosport. The tital kms driven was less than 2000 when i took the car and while travelling there was heavy rain in bangalore while using the vipers i noticed the windshield started to crack. Now i have been charged for this damage. Incase due to my driving if stone or any external damages due to drivers negligence is being charged makes sense. Even after explaining the customer support about it they are adamant for me to pay. Even a mechanic who saw says its not my fault and it will be replaced for free by ford. Even after requesting the support that i am ready to get the windshield replaced from my side they are not ready to listen. Was this information helpful? | |
Oct 11, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 08, 2017 Zoomcar Customer Care's response Hello Divakar, Greetings! We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges. Regard's Zoomcar | |
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They're not refunded money properly to my account.
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