[Resolved]  Zoom Car — damage charges for already defective car

Address:	560103
Website:	Zoom car

I had booked a zoomcar (At bangalore) on 3rd june 2018 [booking id : jps62b4fq]. Though i booked i20 but i got jazz (Ka 03 ae 1011) at the last moment. After driving for few hours some pungent smell i could smell coming out of the engine. I stopped and checked but could not find any reason but few drivers at the spot told me that it is due to faulty clutch plate. I stopped for 15-20 min then again started and again foul smell was coming. So finally i have stopped using the car and parked it in my parking and opted for ola/uber though i have kms remaining and hours remaining.

I have called and complained, also sent email through app. But the response from customer care is that, "you will get call back from concerned team". Later nothing happened, but one guy (From driveu) came and took the car back as it was homedelivery car.

Later they have put 3000 as outstanding. Upon asking they are telling that rim has bent. There was a puncture and i have replaced the tyre. Later i requested to customer care and then said "i will get a call back". That point of time outstanding was 3000. I got a call back at midnight 2:30am.

Again i called back customer care, they said "we work 24 hours, so call back was done at mid night". Again one more call back was scheduled between 8am to 6pm but that never happened and now the "3000" outstanding amount is updated as "5000".

Can someone explain how outstanding amount has changed? I do not understand how someone can charge for already damaged car. Zoomcar now a days have zero maintained car (Car was given by marathahalli zoom car).

Now i am getting only automated sms and few ivr calls to pay the outstanding amount asap. I want my concern to be addressed first then we can talk about any outstanding.