[Resolved] Zoom Car — damage expense
KiKishore V N on Oct 29, 2018
In regards to damage clause, zoom car is charging a ridiculous cost of rs. 6000 for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., even if there is a charge to be paid, firstly they need to get estimate, claim an insurance, the non claimed amount should be charged to customer post producing the bill..
They charging a fees mentioning that is what was there in terms and condition is unfair., as we understand for our own car, we claim insurance for damage and also would consider a premium increase amount and take an appropriate decision., here customer is not given choice to decide, even after paying insurance amount.
Complaint marked as Resolved Dec 3, 2018
[Oct 29, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Nov 02, 2018
We are sorry to know that there is a discrepancy in the charges. Please note, the charges will be levied on the booking as per the policy after a thorough check, however, kindly share the booking ID at [protected]@zoomcar.com for us to revalidate the charges.
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