[Resolved] Zoom Car — damage expense

2 Reviews
Bangalore, India
 Kishore V N on Oct 29, 2018
Dear sir,

In regards to damage clause, zoom car is charging a ridiculous cost of rs. 6000 for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., even if there is a charge to be paid, firstly they need to get estimate, claim an insurance, the non claimed amount should be charged to customer post producing the bill..

They charging a fees mentioning that is what was there in terms and condition is unfair., as we understand for our own car, we claim insurance for damage and also would consider a premium increase amount and take an appropriate decision., here customer is not given choice to decide, even after paying insurance amount.

damage expense
Complaint marked as Resolved Dec 3, 2018

Complaint Status

[Oct 29, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Nov 02, 2018
Hello Kishore,


We are sorry to know that there is a discrepancy in the charges. Please note, the charges will be levied on the booking as per the policy after a thorough check, however, kindly share the booking ID at [protected]@zoomcar.com for us to revalidate the charges.

Complaint comments  1 Comment     Updated: Share0Tweet0


I have taken PEDL cycle from Silk Board to Bommanahalli and at the time of ending trip, request is not completing and getting timed out. And continuously I am charging unnecessary.

Cycle Number: 3254939
Zoom Car Customer Care's response, Oct 30, 2018
Verified Support

Hello Shubham,


We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions


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    Zoom Car - damage expense