[Resolved]  Zoom Car — damage expense

Address:

560052

Dear sir,

In regards to damage clause, zoom car is charging a ridiculous cost of rs. 6000 for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., even if there is a charge to be paid, firstly they need to get estimate, claim an insurance, the non claimed amount should be charged to customer post producing the bill..

They charging a fees mentioning that is what was there in terms and condition is unfair., as we understand for our own car, we claim insurance for damage and also would consider a premium increase amount and take an appropriate decision., here customer is not given choice to decide, even after paying insurance amount.