[Resolved] Zoom Car — damage fee charged incorrectly

Akash Singh Patel

from Delhi, Delhi

Address:

122022

Below is the response from zoom car

When i submitted the car there was no damage and i was informed there is damage in the evening almost after 10 hours

But they are not ready to refund neither calling to discuss and explain

Email below :
With reference to your mail, we do understand your concern regarding the booking id: jps64g6zz and we apologize for the inconvenience caused. However, we checked and confirmed with our team that the charges applied to your booking jps64g6zz are genuine and valid. Unfortunately, the charges shall not be reversed or waived off. Request you to acknowledge the same and kindly bear with us.

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Oct 11, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Zoomcar Customer Care's response Hello Akash,

Greetings!

We did have a check on the damage charges and have validated the same. We find that the damage charges are valid. We are sorry, we will be unable to reverse the damage charges levied on the booking. Hoping for your kind understanding in this regard.

Regard
Wasim
Zoomcar