[Resolved]  Zoom Car — damage fees

Address:492001

I took the car for ride, at first the condition of the car was very poor even the driver door was not fully functional.

I informed the condition and shared the pic with zoomcar team.

After finishing the ride they are telling to pay 8000 rs as i did straches in the car.

First thing is that i have already reported before starting the ride about the car condition and

If zoomcar is providing the car he should have repaired the car before alloting to any customer.
Now you are claming the money for the straches which i havent did.

Kindly remove all the charges so that i can further book my ride.

Please do check the condition of car physically before raising any charges.
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Oct 10, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2019
Zoomcar Customer Care's response
Hello Shahnawaz,

Greetings!

We are sorry to know that there is a discrepancy in the charges, please share the booking ID for us to have the issue checked.

Regards,
Appachu
Zoomcar
Complaint comments 

Comments

We have taken the car yesterday night and we kept it back on early morning.We didnt make any damage to the car. But then we are charged 10000 for the damage caused.
Zoomcar Customer Care's response, Sep 10, 2019
Verified Support
Hello Shiny,

Greetings!

We are sorry to know about the damage charges levied on the booking.

Please share your booking ID for our reference, we shall check on the charges levied on the booking and we will update you.

Regards,
Sowmya

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