[Resolved] Zoom Car — Damage repairing cost

Nirmesh1234

from Bhubaneshwar, Odisha

Address:	700064
Website:	Www.zoomcar.com

Dear sir

This is in reference to charged that you have levied for damage. The damage repairing cost will be maximum of 1k-2k which you will get it claimed from insurance company . However you have levied the mazimum charges which was stated in the policy of 10k . The 10k is maximum charges and not the minimum charges that we need to pay . Hence for the damage i am not liable for maximum amount that you are claiming. I trusted the brand name ZOOMamd booked the car. But this kind of hidden thing that you will do by stating maximum charged and recovering that for small damages even was not expected from the brand like you. As of now i have paid 1500/- for damage cost which i beleive is sufficient and that you you will get it claimed from insurance company. The booking is still showing as amount pending of 8500/- . Request you to please look into this and remove such unneccessary extra charges that has been levied.

Please find the snap of the damage too for your refernce and provide with reasonable chargez so that guest cAn trust your brand. The damage is at the boot of the car .

Charges related issue booking id jps6toz5d . My enail is [protected]@yahoo.co.in and contct is [protected]

+1 photos

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Apr 29, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Mar 16, 2017

Updated by Nirmesh1234 No update as of now . Please provide me with the update and arrange for waiver of charges which is not justified. As 10k above insurance claim for this is impossible .

Mar 17, 2017

Updated by Nirmesh1234 Any response or update on the issue?

Verified Support

Mar 29, 2017

Zoomcar Customer Care's response Hello Nirmesh,

Greetings !

We sincerely apologise for the inconvenience caused. This is definitely not the experience we want our customers to get.

In regards to the damage charges, we did have a check on the issue raised and we see that the damage occurred during your reservation and you are billed for the same.

We always strive to create a positive customer experience and we do not needlessly penalise our customers.

Our support team has made all efforts being transparent in terms of charges levied and we will be unable to reverse the same. Our users are responsible for securing the vehicle during their reservation.

Unfortunately, we won't be able to do much in this regard

Hoping for your kind understanding in this regard.

Regards,
Zoomcar