[Resolved] Zoom Car — damages which is not done by me | |||||
So i am shubham i have done a booking (Jps6tp7pr) with zoom car and they are fining me for the damages that is not done by me and they are charging 2000 for scratches it is not scratches but the paint is got changed by heat or something i did not know what has happened and they are saying it is damage that is not done by me and i have contacted customer care at that time and when i am completing the checklist they have asked me to check minor damages which comes in it so i have just checked it so now they are forcing me to pay otherwise they will take legal action but why i will pay that amount i dint do that and the customer care said that you have to pay then after that we will look into it and i have replies to the company that i did not done any damages and i am not gonna pay so they are forcing me to pay it otherwise you have to face courts that is so rude they are just making money they dont care about customer please look into it Was this information helpful? | |||||
Aug 26, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 22, 2017 Zoomcar Customer Care's response Hello Shubham, we did have a check on the escalation raised and had a recheck on the damage charges levied. We found that the charges are valid, the charges are levied based on the intensity of the damage. Unfortunately, we will be unable to do much in this regard. Hoping for your kind understanding here.
Jul 22, 2017 Updated by gqc968 Please tell me how charges are valid first you have proof anything that i can accpt i have photos of the vehicle may be your attendant has done something wrong and you are blaming on me | |||||
 2 Comments | |||||
Comments
I have not received my refund amount(5000) to my source account even after 20 days. Bangalore CC Team is not supporting at all and asking for my debit card details by sharing the link, which are confidential.
Reply
hello, is the legal action taken?
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