[Resolved] Zoom Car — Delay in processing refund

Shyam Masavarapu

Address:	Bangalore
Website:	www.zoomcar.com

I booked zoom car for 1june 2020 and completed the booking on the same day. The bills regarding the refund amount were submitted on the same day and were accepted by zoom car. The status of the refund amount is still showing as pending and they are not processing the same even after many emails and comments on their social media platform. Please note that the usual processing time for refund as mentioned by zoom car is 15 days and now its more that 50 days and there is no update from them.

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Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Shyam,

Greetings!

We definitely understand your concern here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds. You shall be informed as soon as the refund is processed.

Regards,
Imran
Zoomcar