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Zoomcar

[Resolved]  Zoom Car — Delaying the deposit amount

Address:Pune, Maharashtra, 411014
Website:zoomcars.com

HI, i booked a zoom car through Zoom car App on 10th October(request No JPS6VJHB9) and CASE ID 29581 and same day within an hour of booking, booking had cancelled because of driving licence problem. I called to zoom cars customer service about cancellation and deposit amount refund.they told me that refunded will be happen within 7 working days but still i didn't get any refund amount. i called four times and sent mails so many times to customer service centers of zoom cars but they didn't respond properly. Please file a case against zoom cars...
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Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2015
Zoomcar Customer Care's response Dear Haribabu,

Greetings for the day!

Apologies for the inconvenience caused. Thank you for bringing this issue. We have escalated this issue and you will receive an update about the case in some time.

We will ensure that the issue is resolved at the earliest.
Verified Support
Nov 05, 2015
Zoomcar Customer Care's response Dear Haribabu,

As discussed over call, we have not received the NEFT detais request you to share the NEFT details we will have the refund process initiated.

We would be unable to assist you if the same is not shared. Request your kind cooperation and understanding in this regard.
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Dear Team,
we spoken on 6th Nov 2015 regarding the compliant over call with zoom-car support team(mobile no. [protected] ) and they asked to forward to one more email(feedback.[protected]@zoomcar.com) and same was received as per the support team and they were supposed to be process the refund process on the same day and supposed to get the refund amount into my account by max. by Tuesday(10-Nov-2015) but the same is not refunded.
moreover they are sending mails again and again for bank account details which is no use.
attaching the email and if required i will attached the call recording details.

please help me to file a case against Zoomcars.

Thanks & Regards
haribabu guduri
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