[Resolved]  Zoom Car — demanding of outstanding fee worth rs.4000/=

Address:

Bangalore, Karnataka

Dear saurav kumar,
This e-mail is with reference to the booking made by you with zoomcar india private
Limited (Hereinafter referred to as "zoomcar" or/and "company") through
Company's webpage/mobile app with the following details -
"jps6xafje" wb04h7449 15/09/2019
03:00
15/09/2019
19:05
Ayan
Ghosh ayan ghosh[protected]
It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you
Are liable to make payment of ₹4000 to the company.
Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due.
We therefore request you to make payment of the aforementioned outstanding amount of ₹4000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for
Recovery of the due amount.
Thanking you
For zoomcar india private limited
Zoomcar india private limited
Regd off: unit nos. 701 to 717, 7th floor, tower-b, diamond district, no. 150,
Airport road, kodihalli, bangalore - 560008, tel:[protected]
Website: www.zoomcar.com

Even on the customer care call, when i asked about the rules and policies, to which i didn't adhered to, their reply was negative.
As a customer, i need to know how much particular amount on which specific things are charged, they didn't replied again, only saying my senior will talk to you and even their senior official never cleared the query.
At any instance, certifying any reason, if tomorrow they ask for any absurd amount, it's totally a fraud, which is justified by number of vcomplains against them.
Also, i clearly remember calling and telling them about left rear view mirror glued imperfectly to the staff on duty just after unlocking the car from the pick up point.
Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards,
Saurav kumar