[Resolved] Zoom Car — didn't get refund | |||
Hi I total spend Fuel 4000 + repairs 4750 =8750. I booked automatic transmission car with total of 8047. As you downgraded car to manual you said i'll get refund of rs.2321. So total refund is 8750 + 2321 =11071. While extending booking your executive said i have to pay only 2290 only nothing more than that. So i should get minimum of[protected] = 8781. Why you added unnecessary and extra charges?? Send me the detail email regarding the same. Why there is refund of total 475 only?? I have done everything with your consent and i have all proofs of call recording so without any further delay clear the refund. I am not happy with the service i got. You can check my before trips there was no issue by my side. You don't care for your customer i'll not book zoomcar again if you treat me like this. You are not constant on your statement, I thought zoomcar is reliable and trustworthy but it's not. I have all call recording proof from your side as well as local zoomcar guy call recording he know all the situation from starting My booking id Jps6xtj5z Sanjay rajankar Was this information helpful? | |||
Nov 10, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 10, 2019 Zoomcar Customer Care's response Hello Sanjay, Greetings! We are sorry to know about the discrepancy in the billing. We did have a check and we have made the necessary changes under the booking. The refund is released through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account. Regards, Ramya. S | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We are sorry to know that you are unable to contact our support team. We did go through the booking and see that you have exceeded the speed limit of 125, hence, we have levied the penalty. Unfortunately, we will not be able to waive off the charge.
Regards,
Ramya. S