Zoom Car — discrepancy in billing

Zoom Car — discrepancy in billing

A Adheena Arun from Delhi, Delhi

This is in continuation to the complaint made by me on 09.08.2019. I got a reply from your customer care executive ramya that they are unable to find the booking id. My booking id number is jps6xm7ia. Vehicle used is mahindra kuv1oo, start 09.08.2019 at 8am, hired from manipal county inn. The bill is showing a discrepancy outstanding amount of rs3500/-. +2 photos Was this information helpful? No (0) Yes (0)
Zoomcar customer support has been notified about the posted complaint. Aug 14, 2019 Updated by Adheena Arun The used vehicle number is KA51AA2257. Verified Support Aug 20, 2019 Zoomcar Customer Care's response Hello Adneena, Greetings! Based on the complaint raised regarding the discrepancy in the billing we did check the booking. Upon checking, we find that the spare wheel has been damaged during your reservation. Therefore, you have been charged accordingly. Please find the images attached, for your reference. We regret we will not be able to reverse the charges as they are valid. Hoping for your kind understanding in this regard. Regards, Sowmya Aug 22, 2019 Updated by Adheena Arun The spare wheel is not damaged during my usage time. As you shown in the image it is very well clear that the spare wheel is a used worn out tyre. How you can provide such tyres as spare wheels. It is your responsibility is to provide good tyres as spare wheels. How you can provide such too much used tyre as spare tyre and for such tyre how you can claim Rs3500/- as damage charges. Aug 22, 2019 Updated by Adheena Arun If any zoom car professional person is available at pickup and drop place, such unwanted discrepancies can be avoided. Now I am doubtful that it is purposefully zoomcar is not posting anybody to allot and receive cars. After 4-5 hours later of final settlement, such discrepancies are raising are unethical and it's my social responsibility to propogate among my friends that never take any car from zoomcar.
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