[Resolved]  Zoom Car — Disgusting customer service. Demands to be compensated

Address:	Pune, Maharashtra, 411014
Website:	www.zoomcar.com

Booked a scorpio on 08/07/2016 vide booking id jps6v3faz for our journey from airport road, viman nagar (pune) to lavasa, a distance of approximately 70kms. after driving d vehicle for 55kms one of its rear tyre got flat. we replaced it with d spare tyre n started off again. however, d spare tire too got flat after 5 mins and we 7 people (4 guys, 3 girls) found ourselves isolated in a place where civilization couldn't be traced anywhere near. strandered in d middle of a road amidst hills, it was 7pm then. of d 7 cell phones we people were carrying, there was network in only 1 phone. we called up d customer care n spoke to many of their executives (ahmed sheikh, prakash, prabhu to name a few) of zoomcar n were told that a backup cab would b send within d next 1hour. but even after 3 hours der was no cab sent for us. meanwhile it started to downpour. we kept ringing d customer care and all they wer saying was they were trying to arrange a cab for us. even after 3 hours those people couldn't arrange. unconvinced by their below par service we managed to find a cab ourselves. we again called up d customer care asking about the status n also informing them about d cab that we arranged. however they said we cannot leave d brokendown scorpio behind and assured us that a cab would be send at the earliest. till 1am all they did was sent a recovery van to tow away d scorpio. we again called up d customer care asking where our back up cab was, and there came the same reply again "we are trying to manage, sir". unable to find a way out, we requested the driver of d recovery van to take us along with him to which he agreed at 2am.
My question to zoomcar is if they couldn't make necessary arrangements, why did they not say it at the first place?
Is their car more valuable than human lives? the girls were standing in d rain for 7hours in n isolated place n yet there was no assistance. this is so disheartening and highly unprofessional on part of zoomcar.
Who would have been responsible if any untoward incident happened??
I demand a logical explanation from zoomcar with a further demand to compensate for d inconvenience faced.