[Resolved] Zoom Car — Don't care about customer's life

Abhin Adhikari

from Bengaluru, Karnataka

Address:

560066

Worst service i ever had in my life time we want to waynad water fall in the way to that waterfall in extreme dense forest our zoom car broke down we called on their number at 3 pm after that they said they will send a recovery van and a cab for us at 7 pm dark night they took that broken zoom car but they have not send any cab for us, only we people know it was how scary to stay in between the forest which is near to bandipur tiger reserve... Every time when we call them we were getting the reply cab is on the way will reach with in 5 min... At 11pm night the cab reached at that place and set out from that forest... Worst service.. Playing with the life.. Zoom car only care about their car's life not of their customer life... Never ever hire this

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Sep 18, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2016

Zoomcar Customer Care's response Hello Abhin,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. We have already escalated the issue to our concerned team in regard to the escalated issue.

Our team will reach out to you in regard to the escalated issue once we receive the service report.

Appreciate your understanding and cooperation in this regard.

Regards,
Zoomcar