[Resolved]  Zoom Car — Double loss for choosing Zoom Car

Address:	Bangalore, Karnataka, 500025
Website:	www.zoomcar.com

We planned for a family trip to ooty with zoom car. I booked zoom car for 5 days from thursday to monday. I was charged Rs.16000 + Rs. 2000 deposit. We started the trip on thursday by collecting the car and drove to ooty. At the top of the hill in ooty, after the 36 hair pin bends, the car broke down.

I immedietly called zoom car about it and informed. They asked us to take a taxi to our hotel and for returning and they will tow the car themselves and asked me to use a tax to return and they will refund my amount.

We spent 4 days in ooty by booking other taxi for 5k and then returned to bangalore for 12k from ooty. When I called back zoomcar they told me that the service report said I had driven bad and the car has been broke down because of me and I was charged Rs.10k for damage.

The car clutch was already bad when I received the car, I hardly drove the car uphill for 30 mins and the clutch melted down. I had 5 years of driving experience, as I have my own car here back in hyderabad and it was driven over 50k km and never had I faced any problem with it.

Zoom car not only charged me Rs.10k for damage but also refused to refund me for my taxi. I told them that I booked the car for 5 days, and I drove it only for 1 day, atleast give me the refund for 4 days which I didnt have your car, but they refused to.

If I had booked the car only for 1 day, i would still would have been charged for 10k damage, but now I booked the car for 5 days I dont get refund for the unused days + no promised taxi refund + 10k damage charges.

My total cost by choosing zoomcar to drive from bangalore to ooty =
16k(zoom car for 5 days) + 10k(damage) + 5k(4 days touring ) + 12k return = 43k

If I would have not choosed zoom car, I would have probably had a drive with a driver for half of its price.