Zoom Car — driving licence rejected by zoomcar

Address:

Bangalore, Karnataka, 560067

I booked one car from Zoomcar few months before and just before pickup time they canceled my booking and reason being my driving licence they rejected because of City mentioned on my driving licence.
After some discussion with customer care there executive suggested me to try after some days again.
now after a long gap I booked one car again just to check this issue and again they canceled on 5th Feb 2018 with same reason.

According to Zoomcar City mentioned on my driving licence is in their Blacklist.

I don't understand reason behind this. They are saying they have faced some problems in that area but i am booking from Bangalore and I stay in Bangalore.