[Resolved] Zoom Car — even after cycle lock in 30min i am charged 10 rs as usage is 5hr. first experience is bad

Sunanda Ankeyavar

from Bengaluru, Karnataka

Address:

560102

Hi,
My first experience was bad experience. I have used cycle for 30min and parked, locked the cycle. After 5hrs i get message saying 10rs deducted and 1 rs is outstanding and asked to lock the cycle. When i visited the website it says unlock.
Cycle no:102929
Paytm linked mob no.:[protected]
Excess amnt debited:10
Email id :[protected]@gmail.com

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Jan 14, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Zoomcar Customer Care's response Hello Sunanda,

Greetings!

We are sorry for the trouble caused. We see that the trip is ended and we have processed the necessary amount to your Paytm wallet.

Regards,
Appachu
Zoomcar

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Comments

vandana1980

from Pune, Maharashtra

Sir today i have booked a cycle through zoomcar on rent and after using it i have lock it also. But still it is charging the fees from paytm and has debited continuously. Mobile [protected] and email bandana.[protected]@gmail.Com

Raviiiiii

from Mumbai, Maharashtra

Booked a bicycle no 100128 but could not unlock my cycle nor could I end the trip. The trip is started and the amount is deducted from paytm wallet.End the trip and stop deducting the amount from the paytm wallet