[Resolved] Zoom Car — excess charge

Raghav1621

from Pune, Maharashtra

Address:

411007

I used pedl cycle for around 30 mins and ended trip that time it showed trip ended and decducted the proper amount. But when again after 2 weeks after coming back from vacation i opened my app to book cycle it showed my outstanding is more than 600 bucks and showed trip has ended after 2 days. I am not able to book your cycle right now but i really wanted to use it as i ride it 5km daily to reach my office. Please look into the matter.

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Nov 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Zoomcar Customer Care's response Hello Raghav,

Greetings!

We are sorry for the trouble caused. We request you follow the below steps and raise your concern for us to look into the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya. S