Zoom Car — excess km related

I took a maruthi swift from zoom car for 5 days. I paid 5000 rupees for 5 days and 3000 security deposit car had little damages after booking get closed next day i paid around 7000 +3000 security deposit that means 10000 for damage fee. After 21 days i received a message stating that you have to pay 28000 for excess km after few months later i received a call from zoom car stating that you have driven for 2000 km i told him i drove lesser than 500 km please verify he kept the call after 30 minutes he called me again told that you have drove the car for 1000 km and you have to pay around 9000 rupees i told it is not possible i am very sure it will not above 500 only mistake i have done i trusted zoom car didn't take the photo of the kilometres travelled. Please verify and let me know what can be done and tried reaching customer care but no numbers was reachable. Please help to resolve the issue.
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Zoomcar customer support has been notified about the posted complaint.
Nov 16, 2019
Updated by Saneesh Sundaram
I received a threatening email from zoom car

Nov 19, 2019
Updated by Saneesh Sundaram
No response from zoom car till now
Verified Support
Nov 19, 2019
Zoomcar Customer Care's response
Hello Saneesh,

Greetings!

We understand your concern here. We are sorry if there is any discrepancy in the charges. Unfortunately, we are unable to find the boking ID in the above attachment which you have shared as the images is not clear. Please share the booking ID for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar
Nov 19, 2019
Updated by Saneesh Sundaram
My booking id is JPS6FPPD8 KA51AA2305
Start time -3/02/2019 20:00
End time -8/02/2019 18:35
Pick up-Orion East Mall (Banasawadi)
Drop off -Orion East Mall (Banasawadi)
Verified Support
Nov 20, 2019
Zoomcar Customer Care's response
Hello Saneesh,

Thank you for sharing the requested details. Rest assured, we will reach out to you shortly.

Regard
Wasim
Nov 21, 2019
Updated by Saneesh Sundaram
I want a proper enquiry from zoom car regarding km travelled I hope this is mistake from zoom car.Please verify and let me know.
Nov 22, 2019
Updated by Saneesh Sundaram
Hello zoom car,

I received the call from zoom car customer care they informed me to pay the amount at the end of tomorrow otherwise they will go for legal proceedings.First time when they called they informed it was 2000 km now they telling it is 1037 km.It was no help from zoom car customer care.Maximum km I travelled is less than 500 km.Anybody here has similar issue how to resolve it.
Nov 22, 2019
Updated by Saneesh Sundaram
I already paid 15000 rupees for 5000 rupees car I also thinking to put a case for harassing and false charges.

Complaint comments 

Comments

My booking ID is JPS6FPPD8, it was Maruthi swift registration number KA51AA2305.
Start time - 3/02/2019 20:00
End time - 8/02/2019 18:35

Pick up -Orion East Mall(Banasawadi)

Drop off- Orion East Mall (Banasawadi)

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