[Resolved] Zoom Car — excess late fee charges | |||
Hi there This is with r garda to my completed car booking with id jps6fp29h I had booked a car on 3 feb and picked up from marunji, pune to go to mahabaleahwar. While on my return journey there was heavy traffic in the highway and i had exited the trip by 3hrs and paid rs.490 but still couldn’t make it So i called the contact center for help to drop the car at different location as i had a flight at 10.55pm. The advisor had told me that i can drop but there will be a penalty of rs.2000 and late fee which i paid instantly At 9.30pm i dropped the car at viman nagar and tried to complete my trip but the app did not alone to do so as i was out of the initial location. So i called the contact center again and they asked me to handover the car keys to the zoomcar executive and leave I again called the contact center and told them i will not pay late fee if that charge for 24 or 48 hrs Now you guys are asking me to pay rs.9574 for 23 hrs. Why will it take 23 hrs to take the car from viman nagar to marinji? This is just fleecing money from consumers. Also as per policy late fee is only 300/hr and for 23 hrs it’s only 6900 why are you asking me to pay 9574?? This is cheating. I need a solution and if you fail to do so, i’m taking this up with consumer court and cag team Was this information helpful? | |||
Mar 12, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 06, 2019 Zoomcar Customer Care's response Hello Winny, Thank you for reaching out to us. Based on the escalation raised we did a thorough check on the booking. Upon checking, we understand that the vehicle was parked at a different location other than the allocated location. The only reason why we do not accept the request for a different drop off is that we do not have resources for the moment of vehicles. Hence, we charge a penalty for different location drop off. We believe the same has been communicated to you at the time of drop off. We did have it calculated and we find that the late fee and late charges have been levied as per the policy. We regret we will not be able to reverse these charges. Hoping for your kind understanding here. Regards, Sowmya Verified Support Feb 08, 2019 Zoomcar Customer Care's response Hello Winny, We are sorry for the delay in response. We did go through the points that you have shared. We shall surely explain you about the charges that are levied on the booking. As per our policy, if the vehicle is dropped off at a different location other than the allocated location. The customer will be charged 2000+ late fee and late charges until the vehicle is dropped back at its original location. Hence, you have been charged both late fee( hourly rental of the vehicle) and late charge (penalty for the delay). Upon checking, we understand that our representatives had informed you about these charges. We regret to inform you that we will not be able to reverse/reduce the charges levied on the booking. Hoping for your kind understanding in this regard. Regards, Sowmya | |||
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