[Resolved]  Zoom Car — extending time not worked in app and informed through push mail, even though they charged me extra

Address:

madhapur, Hyderabad, Telangana, 500090

Zoom car notice mail

Date: 9 aug, 2019
Dear prakash m s v p,
This e-mail is with reference to the booking made by you with zoomcar india privatelimited (Hereinafter referred to as "zoomcar" or/and "company") throughcompany's webpage/mobile app with the following details -
S. No bookingid carprovided star time end time pickup point drop off point

Initial
Rental
Security
Deposit
Outstanding

1 jps6xz9ln ap31tp4540
1/08/2019
19:30
2/08/2019
18:35
Seethammadhara,
Seethammadara, 3303235

Seethammadhara,
Seethammadara, 3303235

942 0 4348
It has come to our attention that the said vehicle has been used for manner other
Than those agreed and acknowledged by you, at the time of booking, under the
Terms and conditions of the member agreement (Hereinafter referred to as
"agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you
Are liable to make payment of ₹4348 to the company.
Please note that as per the said agreement, any wilfully declining or/and failure to
Make payment of the outstanding amount will render you liable to civil and criminal
Proceedings and the company would be entitled to recover the due
We therefore request you to make payment of the aforementioned outstanding
Amount of ₹4348 within 5 days of this mail, failing which we shall be constrained to
Initiate against you civil and criminal legal proceedings as are warranted by law for
Recovery of the due amount.
Thanking you
For zoomcar india private limited

*
I given mail to [protected]@zoomcar.com dated 09thaug2019as below mentioned but there was no reply after that given mail to [protected]@zoomcar.com dated 10thaug2019 it was bounced.

Dear zoomcar team,

I have objection to pay out standing amount... Why because... Extending hours in zoom car app not worked and i informed yoor telecall executives..

First mistake of zoom car : i downloaded app and selected time and booked with the payment, but there was a error o[censored]ploading verification documents of driving license and aadhar card and photo. I contacted your customer care then she said to re install app. Why because error in zoomcar app … i said i was in rural area to that... After some time i reinstalled and submitted documents with very tough task. Finally i got car details; here the mistake of zoom car was without verification of my details you have taken amount from my pocket which is ridicules process step in app, if you have technical problems in app don't harasse clients like me by taking money. I have not received any invoce receipt with gst details.

Second mistake of zoom car :extending time line option not worked for me within time period tried and approached call center, no proper reply from your team technical problem of extending the time lines of trip... Immediately i reached contactus option selected and given pushmail message in your app... I explained about team but those zoom car tele caller team were not listineing, simply asking outstanding amount to clear.

We have to sit and solve problem to clear outstanding due amount. I am ready to come your head office to solve with both parties convenient time and date. Please let me know at the earliest.

Regards,
Phani prakash
[protected]