[Resolved]  Zoom Car — Extension of time before starting a trip

Address:	560025
Website:	Zoomcar

It's a very worst experience and we recommend not to go for the zoom cars
We booked a car at 2am but by mistake we have captured drop timing as 7:30pm and as we asked immediatly for a remedy with customer care (Karthik) he said to start the trip then we can extend the trip... When we started the trip after that he says car is not available and still if we need to extend we have to pay 19000 rs extra on booking... As per their policy... We communicated with him almost 45min after that his team lead prashanth spoken to us and he also said same story
... After all we thought of cancellation of booking... Then also they said like they il deduct 1300rs... We asked for higher authority to get in connect to resolve the issue so that they can arrange atleast other vehicle for us... As we had a very important meeting that morning we lost around 9000rs due to negligence of the zoomcar
... Later on they says about the policies as they didn't have before...

If they are concerned about the customer
Kindly call back on [protected]
Or else am surely gonna lodge a complaint in consumer court with call record proof...

Kindly don't go for zoomcar friends... Its worse than i think...